Return & Refund Policy

Right to Cancel and Receive Reimbursement 

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period: Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together; Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time. To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at sales@treats4pets.co.uk. The right to cancel does not apply to:  Custom or personalised goods;  

Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel.  We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.  If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer.  We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.  We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.  This right to cancel and to reimbursement is not affected by any return or refund policy we may have.  

Refunds

Refunds for Goods 

Refund requests must be made within 14 days after receipt of your goods.  We accept refund requests for goods sold on our Site for any of the following reasons:  Good is broken; Good does not match description; or Good is the wrong size.  

Returns 

Returns can be made by mail. To return a good by mail, follow the following procedure: Goods should be in the original condition and original packaging, please email sales@treats4pets.co.uk and we will send you a return address label.